🔒 coin88 protecting your personal data with encryption 256-bit SSL  |  ✅ The coin88 Privacy Policy is fully compliant with Malaysia PDPA  |  🛡️ Your data is never sold or shared with third parties without your consent  |  🎁 Welcome Bonus 150% for new Coin88 members – register now!  |  ⚡ Winnings withdrawal within 5–15 minutes only at coin88  |  🔒 coin88 protecting your personal data with encryption 256-bit SSL  |  ✅ The coin88 Privacy Policy is fully compliant with Malaysia PDPA  |  🛡️ Your data is never sold or shared with third parties without your consent  |  🎁 Welcome Bonus 150% for new Coin88 members – register now!  |  ⚡ Winnings withdrawal within 5–15 minutes only at coin88  | 
  1. Home
  2. Privacy Policy
Official coin88 Documents

Privacy Policy coin88 – Our Commitment to Protecting the Personal Data of Malaysian Members

At coin88, your privacy is more than a legal obligation — it is a moral responsibility we take seriously. This document explains in detail how we collect, use, store, and protect your personal information as a member of our platform.

Register with coin88 Now Log In
Privacy Fully Protected
The coin88 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international security standards.
 Updated: January 2026
Last updated: 1 January 2026  |  Version: 2.4
Data Collection Usage Sharing Security Your Rights
256-bit SSL Active
Malaysia PDPA Compliant
No Data Selling
Data Stored Securely
Right to Data Erasure
Our Privacy Commitment

6 Data Protection Principles We Commit to You

Every aspect of personal data handling at Coin88 is built on six core principles that ensure your information is always protected and used responsibly.

Bank-Grade Encryption
All your personal data and financial transactions on Coin88 are protected by 256-bit SSL encryption — the same level of security used by Maybank, CIMB, and Malaysia's leading banks. Every piece of information transmitted between your device and Coin88's servers is fully encrypted and cannot be intercepted by any third party.
256-bit SSL
No Sale of Data to Third Parties
Coin88 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information belongs entirely to you and is used solely for the purposes explicitly stated in this Privacy Policy.
Data Not Sold
Full PDPA Malaysia Compliance
The coin88 Privacy Policy is designed and updated regularly to ensure full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every process involving data collection, use, and storage is carried out in accordance with applicable laws in Malaysia.
PDPA 2010 Compliant
Full Control in Your Hands
As a Coin88 member, you have full rights to access, correct, and request the deletion of your personal data at any time. This can be done easily through your account settings or by contacting the Coin88 support team directly.
Full Member Rights
Secure Data Storage
Your personal data is stored on servers protected by multiple layers of physical and digital security. Access to this data is granted only to coin88 staff who require it to perform their duties, and all access is logged and audited on a regular basis.
Secure Servers
Immediate Notification in the Event of a Breach
In the event of any data security breach involving your personal information, Coin88 is committed to notifying you within the stipulated timeframe via your registered email or in-platform notification, along with the steps that have been and will be taken to address the situation.
Transparent & Responsive
Content
Key Summary – What You Need to Know

This Privacy Policy explains how coin88 collects and uses your personal data. We do not sell your data to anyone. All data is protected by 256-bit SSL. You may request access to, correction of, or deletion of your data at any time. This policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the platform coin88, you agree to the terms of this Privacy Policy.

1. Introduction & Scope of This Privacy Policy

coin88 ("we", "our platform") is committed to protecting the privacy of all users and members of our platform. This Privacy Policy transparently explains how we collect, use, store, protect, and in certain circumstances, disclose your personal information when you use Coin88's services.

This policy applies to all individuals who interact with the platform coin88 — whether as a website visitor, a registered user, or an active member conducting financial transactions. It covers all coin88 channels, including the website, mobile platform, and any digital communications between you and us.

This Privacy Policy should be read in conjunction with Terms & Conditions and Responsible Gaming Policy coin88. By accessing or using any part of the Coin88 platform, you are deemed to have read and agreed to this Privacy Policy in full.

2. Types of Personal Data We Collect

coin88 collects various types of personal data based on the platform's operational requirements and applicable legal obligations. The following are the categories of data we collect:

Data Category Specific Details Primary Purpose
Personal Identification Data Full name, identity card number (MyKad), date of birth, gender, selfie photo (for KYC) Identity verification & legal compliance
Contact Data Malaysian phone number, email address, residential address Account communications & customer support
Financial Data E-wallet account numbers (TNG, GrabPay, DuitNow, Boost, ShopeePay), FPX details (Maybank2u, CIMB Clicks), transaction history Processing deposits & withdrawals
Game Data Gaming history, betting records, win/loss statistics, self-imposed limits Account management & responsible gaming
Technical Data IP address, device type, operating system, web browser, login session data Account security & fraud detection
Usage Data Pages visited, time spent, features used, gaming preferences Service improvement & experience personalisation

We only collect data that is strictly necessary for the stated purposes. coin88 does not collect sensitive data such as religious, racial, or health information unless specifically required by law.

3. How We Collect Your Data

coin88 collects personal data through several key channels:

3.1 Direct Collection from You

Data is collected directly when you:

  • Registering a new account at coin88 and completing the registration form
  • Completing the identity verification (KYC) process by uploading identification documents
  • Making a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay, or any other supported payment method
  • Submitting withdrawal requests to your bank account or e-wallet
  • Contacting the Coin88 customer support team via email, live chat, or other channels
  • Participating in coin88 surveys, contests, or promotional programmes
  • Using responsible gaming tools such as deposit limits or self-exclusion requests

3.2 Automatic Collection

Some data is collected automatically when you use the platform coin88:

  • Technical device data (IP address, browser type, operating system) is collected automatically for security purposes
  • Cookies and similar technologies record your preferences and help us personalise your experience
  • Server logs record usage activity for maintenance and fraud detection purposes
  • Approximate location data (based on IP address) may be collected to ensure geo-territory compliance

4. How We Use Your Data

coin88 using your personal data solely for the following legitimate and transparent purposes:

4.1 Account Management & Services

  • Creating and maintaining your Coin88 account in an active and secure state
  • Verifying your identity during registration and ongoing KYC processes
  • Processing financial deposits and withdrawals accurately and promptly
  • Crediting eligible bonuses and promotions to your account
  • Providing effective customer support in Bahasa Malaysia

4.2 Security & Fraud Prevention

  • Detecting and preventing fraud, money laundering, and multiple account ownership
  • Monitoring suspicious transactions and taking appropriate preventive action
  • Protecting the integrity of the platform and ensuring a fair gaming experience for all members
  • Meeting statutory reporting obligations to the relevant authorities

4.3 Service Improvement

  • Analysing usage patterns to improve the Coin88 platform's interface and overall user experience
  • Personalising game recommendations based on your preferences and gaming history
  • Testing new features before they are rolled out to all members
  • Generating aggregated statistics (with no personal data) for market research and analysis

4.4 Communications

  • Sending transaction notifications, account updates, and important security alerts
  • Notifying you of relevant promotions, bonuses, and new offers (with your consent)
  • Sending updates on policy or terms changes that affect you as a Coin88 member
Note on Marketing Communications

You may opt out of receiving marketing communications from coin88 at any time via the notification settings in your account or by contacting our customer support. Please note that transaction notifications and important security alerts cannot be unsubscribed from, as they are a necessary part of your account services.

5. Sharing Data with Third Parties

coin88 does not sell, rent, or trade your personal data to any third party. However, under the following limited and specific circumstances, we may need to share your information:

5.1 Trusted Service Providers

We may share the necessary data with service providers who assist us in operating the Coin88 platform, including:

  • Payment Providers: Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay, and other payment providers to process financial transactions
  • Game Providers: Companies such as Pragmatic Play and other providers to enable access to their games on the coin88 platform
  • Security Services: Companies that help detect fraud and protect the integrity of the platform
  • Technical Infrastructure: Cloud service providers and server hosts that securely store our data

All these third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes agreed upon with Coin88.

5.2 Legal Requirements

coin88 may be required to disclose your personal data to the relevant authorities in the following circumstances:

  • When required by a court order or lawful legal directive
  • To comply with reporting requirements set by gambling or financial regulatory bodies
  • In criminal investigations involving money laundering or financial fraud
  • To protect the safety or property of coin88, our members, or the general public

6. Data Security Measures at coin88

coin88 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, or misuse:

6.1 Technical Security

  • 256-bit SSL Encryption: All communications between your device and Coin88's servers are encrypted using 256-bit TLS/SSL protocol — the same level of security used by leading banking institutions in Malaysia
  • Data-at-Rest Encryption: Sensitive data stored in our databases is also encrypted for an additional layer of protection
  • Two-Factor Authentication (2FA): 2FA is available as an additional security layer for logins and large withdrawals
  • Continuous Monitoring: Our security monitoring system operates 24 hours a day to detect any suspicious activity
  • Regular Security Testing: Penetration testing and security audits are conducted regularly by independent security experts

6.2 Access Control

Access to members' personal data coin88 restricted to staff who genuinely need it to carry out their duties. All access is recorded and audited. All coin88 staff with access to member data are required to sign confidentiality agreements and undergo regular data protection training.

Important Warning – Phishing Scams

coin88 will never ask for your account password, PIN, or OTP via email, SMS, or phone call. If you receive any communication that appears to be from Coin88 requesting such sensitive information, it is a fraudulent attempt. Please report it to us immediately at [email protected] and do not provide any information to the party in question.

7. Data Retention Period

coin88 retaining your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal requirements:

  • Active Account Data: Retained for as long as your account remains active with Coin88, plus any additional period required by law following account closure
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and taxation legal requirements
  • KYC Records: Retained for a minimum of 6 years following account closure for anti-money laundering compliance purposes
  • Security Logs: Retained for 2 years for fraud detection and security investigation purposes
  • Support Communication Data: Retained for 3 years for service improvement and reference purposes

Upon expiry of the designated retention period, data will be securely deleted or anonymised using procedures that ensure it cannot be recovered.

8. Use of Cookies & Tracking Technologies

coin88 using cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

8.1 Essential Cookies (Required)

These cookies are essential for the basic functionality of the coin88 platform and cannot be disabled. They include login session cookies, anti-CSRF security cookies, and language preference cookies. Without these cookies, the platform will not function properly.

8.2 Analytical Cookies

These cookies help us understand how members interact with the coin88 platform — which pages are visited most, time spent on each, and navigation paths taken. This information is used to improve the platform's design and functionality. Analytics data is collected in aggregated form without identifying any specific individual.

8.3 Preference Cookies

These cookies store your preferences — such as your selected language, display theme, and game settings — so you don't have to reconfigure them every time you log in to your account coin88 your.

You can manage cookie settings through your web browser's preferences. However, disabling essential cookies may affect the functionality of the coin88 platform. For more information on how to manage cookies, please refer to your web browser's help documentation.

9. Your Privacy Rights as a coin88 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our privacy commitments coin88, you have the following rights in relation to your personal data:

Your Privacy Rights

Privacy Rights Guaranteed to Every coin88 Member

As a Coin88 member, you have full rights over your personal data. Below are the rights you may exercise at any time.

Right of Access
You have the right to request a copy of all personal data that coin88 holds about you. This request will be processed within 14 business days and can be submitted through your account settings or by contacting customer support.
Right to Data Rectification
If you find that any personal data coin88 holds about you is inaccurate or out of date, you have the right to request a correction promptly. Some data can be updated directly through your account profile.
Right to Data Erasure
You may request the deletion of your personal data when it is no longer needed for its original purpose. Such requests are subject to legal retention requirements, which may obligate us to retain certain data for a specified period.
Right to Object to Processing
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing for other purposes based on your specific circumstances, and Coin88 will take every objection seriously.
Right to Restrict Processing
In certain circumstances — such as when the accuracy of data is disputed or the processing is unlawful — you may request that coin88 restrict the processing of your data while the matter is being resolved.
Right to Data Portability
You have the right to receive the personal data you have provided to coin88 in a structured, machine-readable format, and to transfer that data to another data controller where applicable and required by law.

To exercise any of the rights above, please contact our privacy team at [email protected] by stating the right you wish to exercise and your account details. We will process your request within 14 business days.

10. Child Protection & Minors

coin88 takes child protection very seriously. Our platform is exclusively for individuals aged 18 years of age and above. We do not knowingly collect any personal data from individuals under the age of 18.

Should Coin88 discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete such data and close the associated account. Parents or guardians who believe their child has registered an account on Coin88 without authorisation should contact us immediately at [email protected].

We also encourage parents and guardians to use parental control software on devices shared with children to prevent unintended access to online gambling sites.

11. Amendments to This Privacy Policy

coin88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry best practices. Any material changes to this Privacy Policy will be communicated to you via:

  • An in-platform notification on coin88 upon your next login
  • Emailed to your registered address at least 14 days before the changes take effect
  • An update to the "Last updated" date at the top of this page

Continued use of the platform coin88 after the changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

12. Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights in relation to this Privacy Policy or the handling of your personal data by coin88, please reach out to our team through the following channels:

coin88 Privacy Contact Information

Privacy & Data Protection Email: [email protected]
24/7 Customer Support: Live chat within the coin88 platform
Target Response Time: 14 working days for formal privacy rights requests
Please include "Privacy Request" or "Privacy Policy" in the subject line of your email to help us process your request efficiently.

We are committed to addressing all privacy-related enquiries seriously and in a timely manner. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection under the Ministry of Communications and Digital Malaysia.

FAQ

Frequently Asked Questions on Privacy & Data at coin88

Quick answers to the questions most frequently asked by coin88 members regarding our privacy policy and the protection of their personal data.

Coin88 does not sell or trade your personal data to any third party for marketing or commercial purposes. We only share the information necessary with selected service providers who help us operate the platform — such as payment providers (Touch 'n Go, GrabPay, DuitNow, FPX) for processing financial transactions, and game providers for accessing slots and live casino games. All such third parties are bound by strict confidentiality agreements. In addition, Coin88 may be required by law to disclose information to the relevant authorities under certain circumstances, such as criminal investigations.

To request the deletion of your personal data, send an email to [email protected] with the subject line "Data Deletion Request" along with your account details. coin88 will process your request within 14 business days. Please note that certain data may not be fully deleted due to legal retention requirements — for example, financial transaction records must be retained for a minimum of 7 years under Malaysian financial law. In such cases, we will inform you which data cannot be deleted and the reasons why.

Yes, the security of your financial information is Coin88's top priority. All transactions are processed using 256-bit SSL encryption. Your payment details — such as your e-wallet account numbers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) or FPX details (Maybank2u, CIMB Clicks) — are never stored in full within Coin88's systems. They are used solely to process the relevant transaction and stored in encrypted form. Coin88 does not retain your full bank account details and has no ability to transfer funds out of your account without your explicit request.

Yes, under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to access all personal data that Coin88 holds about you. To submit a data access request, contact us at [email protected] with the subject line "Data Access Request", along with your full name and registered phone number for identity verification. We will compile and send you a copy of your data in a readable format within 14 business days from the date your request is verified.

In the event of any data security breach involving the personal information of coin88 members, we have a comprehensive incident response procedure in place. The first step is to isolate and contain the breach as quickly as possible. We will then assess the scope and impact of the incident. Affected members will be notified via their registered email or an in-platform notification within the stipulated timeframe — no later than 72 hours if the breach poses a high risk. We will also report the incident to the Department of Personal Data Protection Malaysia in accordance with legal requirements. The notification to members will describe the type of data involved and the steps you can take to protect yourself.
View All Coin88 FAQs
Play Safe & Protected at coin88

You now know Coin88's commitment to your privacy and data protection. Join over 850,000 Malaysian players who game with complete confidence on a platform that truly puts your security first.

Register for Free Now Log In
256-bit SSL Protected Malaysia PDPA Compliant 150% First Deposit Bonus TNG, GrabPay, DuitNow, FPX 5–15 Minute Withdrawal
Bahasa Melayu